Overview
A leading global telecommunications provider, expanding rapidly through mergers and acquisitions (M&A), faced significant challenges due to fragmented reporting and disparate ERP systems. To streamline operations, enhance agility, and improve customer experience, Aevitas IT implemented a centralized SAP S/4HANA platform. This transformation unified processes across 22 countries and multiple brands, leading to reduced costs, increased efficiency, and a stronger competitive position.
INDUSTRY:
Telecoms
LOCATION:
Latin America
IMPACT:
Consistency in Processes and Data | Enhanced Customer Experience | Reduced Operating Costs
Challenges
The telecom company faced several critical challenges as it grew:
Fragmented Reporting and Disparate ERP Systems: The company’s rapid growth through M&A resulted in a complex IT environment with multiple unaligned ERP systems, both SAP and non-SAP. This fragmentation caused inefficiencies, slowed decision-making, and made it difficult to achieve a consolidated view of operations.
Technology Debt: The accumulation of outdated systems limited the company’s ability to innovate and quickly adapt to market changes, hindering new service rollouts and competitive agility.
Inconsistent Processes Across Regions: The lack of standardized processes across different markets led to operational inefficiencies and inconsistencies in customer experience, affecting service delivery and customer satisfaction.
Goals and Objectives
Aevitas IT aimed to address these challenges with the following objectives:
Unify Reporting and ERP Systems
Integrate disparate systems into a single, unified platform for streamlined operations and consistent reporting.
Eliminate Technology Debt
Modernize the technology landscape to support agility, innovation, and future growth.
Standardize Operational Processes
Establish consistent processes across all regions and brands to improve service delivery and customer experience.
Solution
Aevitas IT implemented a robust solution tailored for the telecom sector:
1
Centralized S/4HANA Platform
Deployed SAP S/4HANA as a single System of Record, consolidating all ERP systems into one unified platform across the company’s global operations.
2
Standardized Business Processes
Introduced consistent business processes across 22 countries, based on industry best practices, ensuring uniformity and operational efficiency across diverse markets.
3
Harmonized Technology Stack
Leveraged SAP Business Technology Platform (BTP) to modernize and streamline the existing tech stack, reducing technology debt and enabling faster service innovation.
Project Delivery
The project was delivered in carefully planned phases:
Assessment & Planning
A comprehensive assessment of the existing systems and processes was conducted to develop a strategic implementation roadmap tailored to the telecom industry's needs.
Platform Integration
Aevitas IT successfully deployed the SAP S/4HANA platform, integrating various legacy ERP systems and standardizing processes across the company's global operations.
Tech Stack Harmonization
The technology stack was upgraded using SAP BTP, ensuring compatibility and alignment across all business units and geographic regions.
Results and Impact
The implementation resulted in substantial improvements:
Consistency in Processes and Data
The unified platform provided a consistent data framework, enabling better decision-making and standardized operations across all regions and brands.
Enhanced Customer Experience
The standardization of processes led to improved service delivery, contributing to higher customer satisfaction and loyalty.
Reduced Operating Costs
Consolidating systems and processes lowered operating costs, reduced risk, and streamlined the onboarding of newly acquired companies, making the M&A process more efficient.
Conclusion
Through Aevitas IT’s expertise and the deployment of SAP S/4HANA, the leading telecom provider successfully unified its global operations. The transformation not only addressed challenges of fragmentation, technology debt, and inconsistent processes but also positioned the company for enhanced customer experience, operational efficiency, and sustained innovation in a competitive telecommunications market.
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