Challenge
Sudden loss of entire SAP support team with no handover or documentation
Timeline
Full SAP team mobilized and operational within 48 hours
Result
Zero downtime, improved SAP security, and long-term operational stability
Overview
A leading Caribbean utility provider, responsible for delivering essential power and water services, faced a sudden loss of its SAP support team – putting critical billing, asset, and financial operations at risk.
Aevitas IT responded immediately, mobilizing a complete SAP support team within 48 hours. The rapid deployment ensured zero downtime, restored stability, and re-established governance and operational confidence.
CLIENT BACKGROUND
The client is a major utility provider serving the Caribbean, managing end-to-end operations in power generation, water distribution, and customer billing through SAP. When its internal SAP team unexpectedly departed, the organization required urgent external support to maintain uninterrupted business operations.
CHALLENGES
Complete loss of the internal SAP support team with no handover or documentation
Immediate risk to billing, finance, and asset management functions
Need for a full team covering BASIS, ABAP, Security, IS-U, FI, PS, MM, and SD
Requirement for 24/7 coverage and seamless transition
Urgent 48-hour timeline to restore SAP operations
Goals & Objectives
Maintain zero downtime during team transition
Stabilize all SAP environments and user operations
Reinstate governance, security, and documentation
Provide continuous user support and incident resolution
Deliver cost efficiency through flexible staffing
solution
Aevitas IT executed a rapid, structured mobilization plan to meet the client’s urgent operational needs:
Assembled a seven-member SAP team within 48 hours (three full-time and four part-time consultants)
Sourced pre-qualified experts across all key modules from Aevitas’ global SAP talent network
Deployed a blended resource model combining US, nearshore, and offshore specialists for 24/7 coverage
Assumed control of BASIS and Security operations immediately to stabilize systems
Implemented governance and best practices for change control, ticket management, and monitoring
Completed full documentation and process mapping within the first two weeks
Assigned a dedicated Single Point of Contact (SPOC) to manage communication and track performance
Project Delivery
The engagement operated under a flexible time-and-materials model, balancing cost efficiency with full coverage:
48 Hours
Core team active and systems stabilized
14 Days
Documentation and security remediation completed
Ongoing
Monthly performance reviews via ticket dashboards to track KPIs and optimize resources
results & impact
Zero downtime
throughout the transition period
Faster incident resolution
and improved user satisfaction
Full documentation delivered
within two weeks
Cost savings
through Aevitas’ hybrid resourcing model
Enhanced SAP security and governance
implemented
Sustained operational stability
with ongoing review
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