Overview
A US-based water utility company serving over 500,000 people faced significant challenges with outdated billing and financial systems. These outdated systems hindered operational efficiency, customer satisfaction, and financial management. Aevitas IT is implementing a comprehensive Greenfield SAP Utilities Solution to modernize operations. This multi-phase project aims to streamline processes, improve customer engagement, and ensure robust financial reporting.
INDUSTRY:
Utilities
LOCATION:
United States
DURATION:
+2.5 years
PREDICTED IMPACT:
Significant Cost Savings | Enhanced Customer Satisfaction | Streamlined Financial Operations | Operational Efficiency | Improved Security & Compliance
Challenges
The utility company, responsible for operating over 100 deep wells and maintaining more than 1,300 miles of main water lines, encountered several issues:
Outdated Billing and Financial Systems
The combination of antiquated in-house developed and off-the-shelf software lacked flexibility and integration, complicating unified views of customer accounts and usage patterns.
Operational Inefficiencies
Aging technology hindered the ability to adapt to changing market and regulatory requirements, and made it difficult to find qualified personnel, driving up operational costs and reducing efficiency.
Goals and Objectives
Working in partnership with Aevitas IT, the utility provider aimed to:
Enhance Operational Efficiency
Implement integrated systems to streamline operations.
Improve Customer Satisfaction
Ensure better customer engagement and service delivery.
Streamline Financial Operations
Provide accurate and comprehensive financial reporting.
Strengthen Security and Compliance
Modernize technology to meet current security standards and compliance requirements.
Solution
Aevitas IT is deploying a comprehensive SAP Utilities solution that includes key end-to-end processes.
1
SAP S/4HANA Utilities
For core utility processes.
2
SAP Service Cloud
To enhance customer engagement.
3
SAP Field Service Management (FSM)
For efficient field service operations.
4
Support for Over 200 Users
Ensuring robust and scalable solutions for the entire organization.
Project Delivery
The project will be delivered in the following phases:
Phase 1 (2.5 years)
Implementation of key utility processes using SAP S/4HANA Utilities, SAP Service Cloud, and SAP FSM.
Phase 2 (TBD):
Integration of Human Capital Management (HCM) systems.
- Phase X (TBD)
Implementation of Supply Chain Management solutions.
Results and Impact
The modernization project is expected to deliver the following benefits:
Significant Cost Savings
By reducing the need for manual intervention and improving operational efficiency.
Enhanced Customer Satisfaction
Through accurate billing and improved customer service capabilities.
Streamlined Financial Operations
With integrated and comprehensive financial reporting.
Improved Operational Efficiency
By leveraging modern technology, reducing errors, and enhancing productivity.
Improved Security and Compliance
With up-to-date systems that meet current standards.
Conclusion
Aevitas IT’s comprehensive Greenfield SAP implementation is set to transform the operations of the US-based water utility company. By modernizing their service, billing and financial systems, Aevitas IT will help the utility achieve significant cost savings, improved customer satisfaction, and streamlined financial operations, showcasing their expertise in driving innovation and operational excellence.
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